Administration Assistant - HMP Humber

Job overview

Are you organised, professional and passionate about supporting healthcare services that make a real difference?

We are looking for a Healthcare Administrator to join our dedicated Prison Healthcare Team. This is a varied and rewarding role where you will play a vital part in supporting the delivery of high-quality healthcare services within a secure environment.

As a key member of the administration team, you will provide efficient and effective clerical and administrative support to healthcare professionals, helping ensure that patients receive timely and coordinated care. Every day brings new challenges and opportunities to contribute to a service that positively impacts people's health and wellbeing.

This role is ideal for someone who enjoys working in a busy environment, has excellent organisational skills and takes pride in delivering a professional service. You will be joining a supportive multidisciplinary team committed to improving the health and wellbeing of people in our care.

Main duties of the job

As a Healthcare Administrator, you will be at the heart of the healthcare service, providing essential support to both clinical and operational teams.

Your responsibilities will include:

• Acting as the first point of contact for prisoners accessing healthcare services and responding to routine healthcare enquiries.
• Providing healthcare reception and administrative support to ensure patients are directed appropriately and appointments are managed effectively.
• Processing and uploading clinical correspondence onto SystmOne.
• Supporting healthcare clinics by preparing appointment lists, clinical records and relevant documentation.
• Coordinating gate passes and access arrangements for external healthcare professionals and partner agencies.
• Collecting, sorting and distributing incoming and outgoing mail.
• Maintaining accurate healthcare records and ensuring information is handled confidentially and in accordance with data protection requirements.
• Working closely with healthcare staff to support the smooth day-to-day running of healthcare services across the establishment.
• Contributing to a positive patient experience by providing a professional, respectful and responsive service.

This role offers a unique opportunity to support the delivery of healthcare within a secure environment, helping to ensure people in custody receive timely access to healthcare services and support.

Detailed job description and main responsibilities

Interested in Joining Us?

We would love to hear from you.

For further information about the role, please refer to the Job Description and Person Specification. If you would like an informal discussion about the position, please get in touch with the recruiting manager.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.