Admin Support

Job overview

The role will work within a Cardiology team, working closely with enhanced practitioners,

pathway

coordinators, Cardiology Consultants and the wider Cardiology team. The role holder will be

supporting with the administrative processes, including clinical correspondence, communicating

with

patients and healthcare professionals.

The candidate should have effective organisational skills, keeping to deadlines and able to work

independently, using their own initiative but also working effectively within a wider team. The

candidate should strive for quality and assist in enhancing the patient journey within Cardiology

care.

Main duties of the job

Communicating with patients and healthcare professionals.

Generating clinical letters.

Working with the wider team to help maintain a safe and efficient pathway for patients though the service.

Detailed job description and main responsibilities

Communication:

Contacting other hospitals to gather imaging, referral letters and further information

To liaise with and act as a point of contact for clinical and non-clinical staff via telephone

and email

To act as a point of contact for patients, relatives and carers. The post holder should be

polite and empathetic to the patient’s needs at all times and be able to communicate

effectively when dealing with difficult situations/conversations

Returning calls promptly and keeping callers updated with information in an effective and

efficient way Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate Patient Care: To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner Organising and Planning: - Ensure patient records are up to date and maintained. Tracing case notes where necessary to ensure readiness for clinic - Checking and sorting investigation reports and passing information on to clinical team as required - Ensuring speciality specific documentation is completed and filed appropriately - To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required - Attend appropriate meetings as required by the role’s line manager - To gain a working understanding of other specialties in order to provide cover for other secretaries in times of sickness or annual leave and undertake any duties deemed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.