Job requirements
Essential
11 listedRequirements the employer expects applicants to meet.
- Heart Values
Demonstrate commitment to Trust HEART values
- Knowledge and Experience
Experience of delivering excellent customer service
- Knowledge and Experience
Experience of administrative work
- Knowledge and Experience
Experience of working in a constantly changing environment without direct supervision
- Education and Qualifications
NVQ Level 3 or equivalent experience
- Education and Qualifications
English at GCSE level
- Skills Abilities and Attributes
Confident use of Excel and Outlook and advanced keyboard skills with accuracy
- Skills Abilities and Attributes
Take initiative and works as a team and also self motivated and and organised
- Skills Abilities and Attributes
excellent time management and and ability to remain calm under pressure
- Skills Abilities and Attributes
flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed
- Skills Abilities and Attributes
Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Cerner / NHS Experience
- Knowledge and Experience
Understanding of confidentiality, data protection and safeguarding
- Skills Abilities and Attributes
Verbally fluent in 2nd language
- Skills Abilities and Attributes
Experience in using Cerner and other hospital software
Job overview
Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes
Advise clinics of patients who are late arriving for their appointments
Book follow-up appointments
File documents according to Information Governance policy
Maintain an uncluttered and tidy reception area
Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
To cover clinics between hours of 8:30am – 8:00pm on rotational basis following working time directive (WTD)
Support the Managers and Supervisors in developing a patient focused service.
Customer Care:
Communicate with patients, visitors and staff in a professional and courteous manner
Update patient demographics and assist with wayfinding
Main duties of the job
- Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes
- Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
- Ensure that all patients attending in person are checked in
- Ensure patient information is complete and up to date on the Trust ERS
- Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
- Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
- Communicate effectively using all available forms of communication
* For more information on the main duties of this vacancy please see the attached job description*
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Admin Assistant / Receptionist with London North West University Healthcare NHS Trust in Harrow, England. It is listed as a Band 3 Administrative assistant role. The advertised salary is £30,630 - £32,346 pa Inclusive of High Cost Area Supplement. The contract type is Permanent: This is a flexible 37.5 hours post to cover evening and weekend clinic rotationally. The application deadline is 15 Oct 2026.
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