Admin & Clerical support for BABSS

Job overview

An exciting opportunity has arisen for a highly organised and motivated Admin & Clerical Support Officer to join our friendly and dynamic Bladder & Bowel Specialist Service who aligns with our Trusts values being safe, compassion, effective, inclusive & trusted.

The successful candidate will be working closely in supporting the Clinical Lead and the wider Bladder & Bowel Specialist team when required. This is a varied and rewarding position where no two days are the same. You will be supporting the lead with preparing reports, creating & maintain spreadsheets & minute taking, along with general patient & service related tasks.

If you are an enthusiastic and organised individual who enjoys working in a busy healthcare environment and would like to be part of a service dedicated to improving patients' quality of life, we would love to hear from you.

Main duties of the job

To provide a high-quality administrative service as a member of the Administration team supporting North Bladder and Bowel Specialist Service through effective teamwork.

Be responsible for confidential, accurate and efficient administrative support using established processes, IT systems and Netcall’s.

Support teams to co-ordinate patient pathways and visit allocation to deliver high quality patient care in the community.

Meet the administrative demands in a busy office environment.

Detailed job description and main responsibilities

To plan and prioritize own workload support nursing teams, management team and administration colleagues undertaking word processing of letters, reports and other documents using Microsoft Word, Excel, PowerPoint.

To use own initiative when dealing with enquiries from colleagues internally and externally, and other health care professionals and direct as appropriate.

To support teams with patient referrals and visit schedules using EMIS. Provide caseload reports and support with caseload maintenance and problem solving.

To develop, implement and maintain administrative systems, including effective and up to date filing, data tracking and data gathering.

To be responsible for the ordering of stores and non-clinical items such as uniforms, medical equipment and stationery, demonstrating an awareness of cost efficiency and effectiveness.

To liaise with external organizations to arrange meetings and training sessions as required.

To update staff training compliance using established systems.

To collate data to assist with the reporting of team quality and performance indicators as required by Professional Leads and Locality Managers to produce CQUIN / KPI reports

To actively promote patient feedback survey by supporting teams with data collection and submitting results in timely manner.

To be responsible for researching uploading relevant content to OOHCC Rugby social media sites.

To organize meetings by arranging room bookings, meeting agendas and taking minutes. Follow up actions as required.

To be responsible for the storage and recording of confidential patient and staff filing to meet requirements of Information Governance policy and procedures.

Support the Management team with the implementation of new initiatives as required.

To update OOHCC Action Plan as instructed by Team / Professional Lead and Locality Manager, as required

To participate and support Management team to promote staff wellbeing activities.

Receive supervision from team / Professional Lead. This may be face to face or by telephone or email

Participate in the Management of Change, making constructive suggestions to how the service can be improved

Make constructive suggestions on the appropriate use of resources

Demonstrate a commitment to abide by Trust Policies and Procedures and comply with Health & Safety legislation

The post holder will have in depth working knowledge of the relevant systems used within the team setting

Communications and Working Relationships:

To work in conjunction with and communicate effectively with external agencies as part of Rugby Place based team network to support patients with care navigation and social prescribing, ensuring dissemination of information which is of a highly sensitive nature pertaining to vulnerable adults.

To demonstrate effective and appropriate communication when dealing with, and providing information to, anxious or distressed patients and family members relaying messages, as required, depending on their urgency, to appropriate member of staff.

To work in partnership with services across South Warwickshire University NHS Foundation Trust

To provide IT support and training to individuals on established systems using skills and knowledge in maintenance of caseload information and problem solving.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.