Admin and Booking Coordinator

Job overview

Applicants are invited for an opportunity in Musculoskeletal Services Shropshire and Telford (MSST) as an Admin and Booking Coordinator.

Applicants will also be expected to cover reception/bookings at Louise House in Shrewsbury and when when required, to cover within the Therapies Admin Team.

It is essential is to be computer literate, as various systems used, good communication skills and excellent team working ability.

This vacancy is open ONLY  to employees of The RJAH Orthopaedic Hospital NHS FT, Shrewsbury & Telford NHS Trust, Shropshire Community NHS Trust and Shropshire Telford and Wrekin ICB.   Only applications from candidates currently working in these organisations will be accepted.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

Main duties of the job

The Admin and Booking Coordinator will provide a full range of administrative functions such as using the hospital and NHS IT systems, recording activity data, booking appointments ie telephone also face to face on  reception.

We are looking for a professional, experienced administrator who is able to work well as part of a team, but also to work autonomously.

Detailed job description and main responsibilities

The Admin and Booking co-ordinators work across MSST and Therapies providing outpatient services for GP, Consultant and AHP referrers and private patients. Services are accessed by Shropshire, Telford, and Wales and out of area patients.

The services are provided by range of clinicians including Consultants in Sport and Exercise Medicine, Registrar GP with Extended role, Advanced Practitioners (Podiatry and Physiotherapy), Occupational Therapists, Physiotherapists and associated support staff. The services are delivered in locations across the county and include MSK, Women’s Health, Paediatrics Rheumatology, Neurology, Orthopaedics, MCSI.

The Admin and Booking Co-Ordinator's are required to work across numerous systems to provide a Shropshire wide service, including ERS, RIO, Apollo etc.   Referrals and queries are received in multiple inboxes that must be managed in line with service standards.

The MSST and Therapies teams provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Admin and Booking Co-Ordinator's will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Admin and Booking Co-Ordinator will have a lead responsibility for clinic management for a group of Clinicians/Specialises. Each Co-Ordinator will be expected to provide cross cover to other Specialties in the absence of colleagues.

The Admin and Booking Co-Ordinator's will manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

Establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff.

Maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Team Leaders,  Business Manager/Assistant Manger and Service Manager.

Deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3.