Job requirements
Essential
22 listedRequirements the employer expects applicants to meet.
- Other
Commitment to placing the patient at the heart of what we do
- Other
Self-motivated, hardworking and enthusiastic
- Other
Present self in a professional manner, being courteous, respectful and helpful.
- Other
Good interpersonal skills and ability to empathise.
- Other
To respect confidentiality and the rights of the patient
- Other
Ability to exert light/moderate physical effort when handling casenotes and trolleys
- Other
Ability to travel between sites.
- Other
Ability to adapt to new ways of working and contribute to service improvement
- Experience
Experience of working with Microsoft packages
- Experience
Strong Communication Skills
- Experience
Previous administrative experience
- Experience
Managing own individual, large/complex workload
- Skills and Attributes
Ability to sustain accuracy of work and achieve a consistently high standard under pressure.
- Skills and Attributes
Ability to work autonomously and manage own busy caseload, manage time and make decisions on a variety of tasks and changing priorities
- Skills and Attributes
Ability to recognise and evaluate issues
- Skills and Attributes
Ability to remain calm and professional under pressure.
- Skills and Attributes
Strong verbal and written skills and ability to communicate effectively at all levels within clinical and non-clinical teams.
- Skills and Attributes
Good literacy and numeracy skills, with the ability to analyse and evaluate data to inform improvement recommendations.
- Skills and Attributes
Ability to deal with and respond appropriately to on the spot concerns
- Qualifications and Knowledge
NVQ Level 3 or equivalent qualification/ work experience
- Qualifications and Knowledge
A general understanding of health-related General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, and Access to Health Records Act 1990
- Qualifications and Knowledge
Knowledge and understanding of principles of confidentiality.
Desirable
8 listedAdditional qualities the employer would prefer.
- Experience
NHS experience
- Experience
Experience of handling sensitive and complex sets of information and situations
- Experience
Experience of working with the Data Protection Act and Access to Health Records Act
- Experience
Experience of using multiple ICT systems at once.
- Skills and Attributes
Ability to speak Welsh
- Qualifications and Knowledge
GDPR Foundation level
- Qualifications and Knowledge
Evidence of continual professional development
- Qualifications and Knowledge
Working knowledge of how to manage multiple document types
Job overview
An exciting opportunity has arisen to be part the Access to Health Records Service for the Health Board. The role plays a key part in supporting compliance with Data Protection Act 2018 and the General Data Protection Regulation (GDPR) with specific regards to the processing of subject access requests for patient records.
If you are someone with great communication skills, extremely organised, process driven and able to provide accountability and assurance around the processes involved when handling a subject access request, then this job could be for you.
You may already have experience of working within this field, or are looking for a new challenge in a new role within a new service in which you can draw on the knowledge, skills and experience you have to offer. You will be part of a team that will help to enable compliance with, and provide assurance on, requirements within the data protection legislation.
We would expect the candidate to already have good understanding of Data Protection and GDPR, however, further specialised training will be offered as part of the development of the role. Base to be agreed with successful applicant as can be Wrexham Maelor Hospital or Llandudno General Hospital.
For further details contact:
Access to Health Records Support Managers
Ashleigh.Baskeyfield@wales.nhs.uk / Nia.Hughes1fc106@wales.nhs.uk
Main duties of the job
Support the Patient Records Service on the delivery of set objectives to ensure policies and procedures are followed in compliance with; General Data Protection Regulation (GDPR) 2018, Data Protection Act 2018, Access to Health Records Act 1990, and BCUHB Health Records Management Procedure.
The Access to Health Records Case Handler will be working in a highly pressurised office environment to provide a professional and efficient service, ensuring patient records are located, extracted, and scanned in a timely manner, under the supervision of the Access to Health Records Support Manager. The post holder will be expected to work with a degree of autonomy to ensure delivery of subject access compliance and deliver high quality.
To be the first point of contact within the Health Board, supporting the Access to Health Records Case Handlers to ensure all subject access requests for patient records are managed efficiently from start to finish that are received within the Access to Health Records (ATHR) Service ensuring that legislative requirements are adhered to as per the ATHR procedures. Ensure that any delays accessing patient records are appropriately escalated in a timely manner to enable compliance with the legislative timescale.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Access to Health Records Case Handler with Betsi Cadwaladr University Health Board in Llandudno, Wales. It is listed as a Band 3 role. The advertised salary is £26813.00 to £27890.00. The contract type is Permanent. The application deadline is 29 Oct 2026.
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