Job requirements
Essential
29 listedRequirements the employer expects applicants to meet.
- other
Combination of sitting standing and walking throughout the day.
- other
Frequent interruptions throughout the day when dealing with patient and staff queries
- other
Ability to remain calm and work effectively in pressure situations
- other
Daily requirement to deal with distressed patients and staff
- other
Occasional requirement to deal with verbal aggression from patients and staff
- other
Use of VDU throughout the day.
- Skills
Standard keyboard skills
- Skills
Ability to train and motivate staff
- Skills
Ability to use own initiative when dealing with staff and patients issues
- Skills
Good organisational skills
- Skills
Ability to maintain a high level of discretion, diplomacy and tact at all times.
- Skills
Ability to prioritise own workload
- Skills
Ability to recognise and solve problems and identify when further action is required
- Skills
Excellent interpersonal skills with ability to use tact and diplomacy.
- Skills
Detail oriented and able to meet deadlines
- Skills
Good understanding of confidentiality
- Skills
Good verbal and written communication and telephone skills
- Our values
We are Kind
- Our values
We are Open
- Our values
We are Inclusive
- Qualifications
NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
- Qualifications
Educated to at least GCSE level with 5 grade at C or above or equivalent experience
- Qualifications
European Computer Driving Licence (ECDL)
- Knowledge and experience
Data entry experience
- Knowledge and experience
Good knowledge of Administrative Systems
- Knowledge and experience
Previous supervisory and staff management experience
- Knowledge and experience
Knowledge of 18 week RTT and cancer targets
- Knowledge and experience
Experience of dealing with customers
- Knowledge and experience
Experience of dealing with complaints
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge and experience
Previous NHS experience
- Knowledge and experience
Knowledge of Medway or other Patient Administrative System
- Knowledge and experience
Experience of scheduling outpatient and inpatient appointments
- Knowledge and experience
Experience of managing reception desks
Job overview
Work Pattern: Between 8:00am and 18:00pm, Monday to Friday - final arrangements will be discussed at interview.
Location: Based across both Ormskirk District General Hospital and Southport District General Hospital.
We’re excited to offer a fantastic opportunity for an Access Team Leader to join Mersey West Lancashire NHS Trust, supporting our teams across the Southport and Ormskirk sites.
This is a key role for a motivated, proactive individual who thrives in a fast‑paced environment. We’re looking for someone who brings strong leadership qualities, excellent communication skills, and a positive, solutions‑focused approach. As Access Team Leader, you’ll guide and support the Access Team to deliver high‑quality service, meet performance targets, and ensure a smooth and efficient patient access journey.
If you’re driven, organised, and passionate about leading people to achieve great results, we’d love to hear from you.
Main duties of the job
You will play a key role in leading, motivating, and developing the Access Team, providing clear guidance, effective training, and confident leadership to help every team member perform at their best. This is a fast‑paced and rewarding role, ideal for someone who brings energy, enthusiasm, and a flexible, can‑do approach to meeting the needs of the service.
You will oversee the day‑to‑day operations of the team, ensuring smooth workflows, strong communication, and a consistently high standard of service. Building positive relationships and fostering a supportive team culture will be central to your role, alongside delivering an excellent patient experience in line with Trust expectations.
Detailed job description and main responsibilities
What You’ll Bring
- A confident, professional approach, with the ability to engage effectively with a wide range of people in a fast‑paced, high‑profile environment
- Strong communication skills, whether face‑to‑face, over the phone, or in writing, with the ability to adapt your style to suit the situation
- Proven decision‑making skills, with the ability to prioritise effectively when faced with competing demands
- Excellent organisational abilities, combined with clear, concise com
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Access Team Leader with Mersey and West Lancashire Teaching Hospitals NHS Trust in St Helens, England. It is listed as a Band 4 Team leader role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 07 Oct 2026.
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