999 Ambulance Dispatcher - Wakefield & York

Job overview

🚑 Emergency (999) Operations Centre Dispatcher – York & Wakefield

Be calm in a fast-paced environment. Be the voice that gets help moving.

When someone’s world turns upside down, your decisions can get help to them faster. Join our Emergency (999) Operations Centres in York & Wakefield and become part of a supportive and highly skilled team delivering an invaluable service to patients across Yorkshire.

We’re an ambitious and challenging organisation with a passion for high quality patient care - and we’re looking for people who can stay focused, think clearly, and keep things moving when it matters most.

Main duties of the job

What you’ll be doing

As a Dispatcher, you’ll be responsible for the co‑ordination and deployment of Accident and Emergency ambulance resources to meet service demand and ensure we get help to patients as quickly as possible.

You will:

• Use the Computer Aided Dispatch System to mobilise ambulance resources where required in line with ambulance response targets.
• Liaise directly with ambulance staff out on the road to support the best response to patient needs.
• Work as part of an Operations Centre team where priorities change quickly and every minute counts.

Working pattern

• You would be working a shift pattern which will include working some unsociable hours, weekends, Bank Holidays and the Christmas/New Year period.
• Attractive unsociable working pay enhancements
• This role operates on a 12-hour core rota shift pattern, carefully designed to promote adequate rest between shifts.
• Flexible working options can be discussed.

Detailed job description and main responsibilities

After the initial training period, you will then be mentored by an experienced EOC Dispatcher for approximately 8-10 weeks whereby you would have undergone written and observational assessments to support your development before being signed off as a competent EOC Dispatcher.

• If successful at shortlisting: You will be invited to complete an online assessment. If successful, you will be invited to a recruitment day at our Wakefield Headquarters, including a further assessment on Sunday 15th November 2026. If successful with the second assessment, you will be offered an interview on the day. Please note: If you are unable to attend on Sunday 15th November 2026, you will need to wait and apply for the next vacancy, as no alternative dates are available.
• You will be invited to complete an online assessment.
• If successful, you will be invited to a recruitment day at our Wakefield Headquarters, including a further assessment on Sunday 15th November 2026.
• If successful with the second assessment, you will be offered an interview on the day.
• Please note: If you are unable to attend on Sunday 15th November 2026, you will need to wait and apply for the next vacancy, as no alternative dates are available.
• The training course for this vacancy will require 100% attendance.

Previous applicants who have been unsuccessful at an interview (for 999 Dispatcher) within the last 3 months need not apply.

Previous applicants who have been unsuccessful in the training course for Dispatch/EOC within the last 6 months need not apply.

Don’t wait...apply today!

If you want a role where your actions directly support patient care - and where teamwork, pace, and purpose are part of every shift - we’d love to hear from you.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.