2WW Administrator

Job overview

An exciting opportunity has arisen to join the Cancer Centre as a 2WW Administrator.

Do you have good organisational skills?

Do you possess excellent communication skills?

You will provide an efficient service in administering the rapid referral process. Data input support to the Two Week Wait Management Team and to ensure that the Two Week Wait standard for patients with suspected cancer is adhered to. Visits to the department are positively encouraged.

Main duties of the job

• To prioritise referrals using initiative in the interpretation of National and local referral guidelines.
• To undertake data input into hospital database systems in an accurate and timely manner.
• To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications.

Detailed job description and main responsibilities

• Data quality delivery for 2WW referrals processed
• To prioritise referrals using initiative in the interpretation of National and local referral guidelines
• To undertake data input into hospital database systems in an accurate and timely manner
• To book appointments in accordance with cancer referral guidelines and departmental protocols and to produce patient appointment letters and notifications
• To liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times
• To track referrals, ensuring progress through the referral system.
• To take steps to ensure breaches of waiting times targets are avoided and to highlight problem areas to the Clinicians, Service Managers and the Two Week Wait Management Team as appropriate
• To be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team
• To maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments and patients by ensuring that all are dealt with in a professional and appropriate manner
• To liaise with the Two Week Wait Team Manager to ensure education and training is updated and to participate in training and induction of new staff.
• To represent the team and attend relevant meetings as required
• To undertake any other duties that are deemed necessary by the Two Week Wait Management Team.

please see job description/person specification for further details on the role