111 Health Advisor - Rotherham

Job overview

IUC/111 Health Advisor Rotherham

Interviews will held at our Wakefield Call Centre.

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

As a health advisor, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.

We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.

Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.

We are currently recruiting for both the Emergency Health Advisor (EHA) and Health Advisor (HA) roles. We appreciate that some candidates may be interested in both roles. However, to ensure a fair and efficient recruitment process, we ask that you select the vacancy that best aligns with your interests and apply for that role only. If you are unsure which role is most suitable, please review the job descriptions carefully before submitting your application and helps us avoid duplicate applications.

Main duties of the job

This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.

We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought

Detailed job description and main responsibilities

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

Our values: Kindness, Respect, Teamwork and Improvement.

NHS 111 Health Advisor for more information about working in this role.

Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role. Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date.

After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.

We can offer a range of full and part time rotas.

There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

**PLEASE READ BEFORE APPLYING**

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend an interview at our Wakefield Headquarters on 14th November.

Please note: If you are unable to attend the interview on Saturday 14th November 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

Training

You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time.

You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.

We reserve the right to close the advert early as we monitor the volume of applications.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.