Job overview
NHS 111 Wales, Call Handler, Swansea
Permanent - full time - 37.5 hours per week / part time - shift work .
Location: NHS 111 Wales, Matrix House, Parc Matrix, Swansea, SA6 8RE
Salary £26,300 - £27,890 per annum pro rata plus shift enhancements for unsociable hours.
Contracted hours available – full time 37.5 and part time 30 / 24 / 22.5 / 20 / 18 / 15 all on a fixed rota. Rota’s attached.
Please specify in your application how many hours and which rota you would like to apply for.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
Can you remain calm and assertive in challenging situations? Are you looking for a rewarding role where no two calls are the same? Do you have the right attitude and skills to help us deliver our Mission of Right Care, Right Place, Right Time?
You will be answering calls from the public for the NHS 111 Wales Service (part of the Welsh Ambulance Service NHS Trust).
The ability to actively listen, make considered decisions and respond quickly and confidently is key to this role. The successful applicants will need to demonstrate they have worked as part of a team, ideally with a call centre background and will possess excellent communication skills. Excellent computer and keyboard skills are required as you will be entering patient information speedily and accurately onto a computer system.
Equally important is an ability to treat our patients with dignity, empathy and respect. For successful candidates, training will be provided and paid on a full-time basis (daytime hours for 5 weeks) and you must be able to commit to this and complete the training.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
You must be aged 18 or over to start in this role.
Please note we are unable to offer sponsorship for this post.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 3 Ambulance and emergency care roles in Newport
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching NHS roles.
Applying for this NHS job
This advert is for 111 Call Handler with Welsh Ambulance Service NHS Trust in Newport, Newport, Wales. It is listed as a Band 3 Ambulance and emergency care role. The advertised salary is £26,300 - £27,890 per annum, pro rata. The contract type is Permanent: Contracted hours available – full time 37.5 and part time 30 / 24 / 22.5 / 20 / 18 / 15 all on a fixed rota.. The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.