Wheelchairs Operational Administration Support

Job overview

Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!

We are looking for an enthusiastic, self-motivated, and caring individual to join our Wheelchair administration team based at the Norwich Community Hospital.

We have a 33.75hr/week role available. Less hours would be considered over a minimum of 3 days a week (Monday to Friday).

You will join a team which is in an exciting stage of improvement, as we revise and document all of our current administration processes to ensure our patients are provided with the best possible care.

Main duties of the job

The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries and use of NHS computer systems including SystmOne to check in patients and additional admin support as required. The Wheelchairs administration team are required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times. You will add referrals for new patients being referred into the service, as well as speaking to patients who require repairs. The team book clinic appointments for assessments with the clinical team and home visits for field engineers to makes necessary repairs.

You will have experience of undertaking a range of administrative duties and have excellent customer care skills. You will need to be able to evidence a good solid background working in a busy office environment, preferably with experience of working in the NHS. The ability to work as part of a team in a busy office environment is essential and you will be required to work proactively, have good customer service skills and be able to multi-task. Being able to demonstrate excellent organisational and effective communication skills is also essential.

Knowledge of SystmOne would be an advantage, but training can be provided for the successful candidate.

Detailed job description and main responsibilities

Main Duties & Responsibilities