Ward Receptionist

Job overview

We are looking for flexible, enthusiastic, committed and hardworking person to join our medicine ward Reception team. This environment will provide successful candidates with opportunities to develop new skills and knowledge on our busy medicine wards. Motivated candidates will be supported to work with the clinical teams providing administrative and clerical support to the medical staff.

Main duties will be to answer the telephone, to provide administrative and clerical support and carry out general reception duties.

Suitable candidates will ideally have:   Excellent communication skills  Friendly and hardworking  Good IT skills Happy to help others

This is a substantive position offering flexible shifts providing Annual leave and Sickness cover. This is for evening shifts from Monday to Friday 3pm-7pm or 3.30pm - 7.30pm across all of the medicine wards.

Main duties of the job

To provide high quality reception services for the Trust and, maintaining the highest standards of service delivery and Customer Care, act as a first point of contact to patients, relatives or other members of the public.  The post holder is expected to organise their workload in accordance with the demands of the Department. To co-ordinate his/her activities to ensure efficiency of service within the organisation. He/she should exercise initiative and it is vital that confidentiality is maintained at all times. He/she cover other receptionists duties when applicable due to staff shortage/sickness/annual leave.

Detailed job description and main responsibilities

To provide full administrative and clerical support to the ward team and medical staff. To be a full member of the ward team, and assist in the smooth running of the ward. The role is to be agreed with the ward manager to meet the needs of the service.