Ward Receptionist

Job overview

Are you enthusiastic, approachable, and passionate about delivering high-quality patient care? Do you enjoy working as part of a supportive and dynamic multidisciplinary team?

Loxley Ward, based at the City Campus, plays a vital role in the admission of all planned surgical patients on site, including Gynaecology and Gynae-oncology cases. We care for both inpatient and day-case patients following surgery, providing a fast-paced and rewarding environment.

If you're looking to make a meaningful impact within a welcoming and professional team, we’d love to hear from you.

Get in touch to arrange an informal visit—we’d be happy to show you around!

Main duties of the job

• Respond to enquiries in person or via telephone in a professional, courteous, and efficient manner.
• Create and maintain patient health record files in accordance with Trust procedures.
• Ensure strict confidentiality of all patient information, adhering to Information Governance (IG) policies at all times.
• Retrieve and return patient health records from departments across the Trust as required.
• Coordinate interpreting services for patients and families when necessary.
• Accurately input and update patient information on relevant hospital IT systems.
• Arrange and confirm follow-up appointments for patients, ensuring clear communication with both staff and patients.
• Maintain a clean, organised, and welcoming reception area at all times.

Detailed job description and main responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.