Ward Receptionist

Job overview

Imagine being the person who brings calm, organisation and reassurance to a busy hospital ward every single day. As Ward Receptionist on our 24-bed Trauma, Orthopaedic and Surgical ward at King’s Mill Hospital, you will be the welcoming face, the steady voice on the phone, and the vital link that keeps everything running smoothly.

At the heart of the ward team, you’ll work closely with the Ward Sister, nurses and multidisciplinary colleagues to coordinate admissions, transfers and discharges with precision and care. Your accuracy in managing patient records and updating PAS ensures clinicians have the right information at the right time — directly supporting safe, high-quality care.

You’ll greet patients and families with warmth and compassion, helping them feel informed and supported during their hospital stay. From arranging follow-up appointments and transport to maintaining records and supporting ward operations, no two days are the same.

If you thrive in a fast-paced environment, love being part of a close-knit team, and want a role where your organisational skills truly make a difference, this is more than a job — it’s a chance to be at the heart of patient care every day.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Detailed job description and main responsibilities

To understand the role in more detail, please read the attached job description and person specification document.