Ward Clerk/Receptionist

Job overview

We are looking for a Ward Clerk/Receptionist to join our fantastic teams at H304/305 Wards.

The successful candidate will be welcoming the patients and their families/carers on arrival to the unit, maintaining patient records, supporting the nurses and medical staff in administrative tasks & discharge planning, answering the phone, and liaising with other areas for clerical needs.

The post holder would need to provide a courteous, efficient and professional ward clerk service, making a valuable contribution to support patient care from the time of admission, transfer or discharge. The successful candidates would be the first contact point for all department visitors and members of the multi-professional team, so good interpersonal skills are essential.

We are looking for a well-organised, enthusiastic individual to work in our face pace environment  within our dynamic team, with a good working knowledge of IT to help us to ensure our trust care values are met and that care is delivered to the highest standard.

You will need to be able to apply a methodical approach to a varying workload . You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Main duties of the job

Act as the focal point of administrative communications for both wards , taking all telephone enquiries and acting as initial point of contact for routine callers. Ensure that all callers and visitors are attended to courteously and promptly. Enter patient's data onto the computer/ book, especially admission, transfer and discharge details.To prepare documentation admission and discharge packs for use by the nursing team. Maintain inpatient notes on the ward in an organised and methodical manner, including printing patient front sheets and labels and filling. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system.Dealing with in coming and out going post in a timely manner and ensure in coming post is distributed as required. Update the staffing/ patient boards daily.

Detailed job description and main responsibilities

As per job description. Objectives will be discussed if job offered/accepted and a 6 months probational period from starting date.