Ward Clerk/Receptionist - Byron Ward

Job overview

Ward Clerk/Receptionist- Byron Ward

Division: Medicine and Emergency Care

Care Group: Frailty

Band: 2

Salary: £24,465 per annum/pro rata

We are recruiting for a Ward Clerk who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.

Main duties of the job

The successful post holder will show good organisational skills, be patient-centred, methodical and have excellent IT Skills.

Ward Clerks and Receptionists are key to the smooth running of departments and we are looking for an applicant who enjoys working as an integral team member in a multi-disciplinary team.  In addition to supporting the Frailty wards at Medway Hospital this post is extended to providing remote cover to our 22 bedded unit at Sheppey Community Hospital.

The successful postholder would be required to work some evenings and weekends.

Our values are Bold, Every Person Counts, Sharing and Open and Together. It is important that you understand and to refer to our values when completing your application and always reflect our values throughout your employment with the Trust.

We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.

To contribute to our exciting future and become part of our team, apply today.

Detailed job description and main responsibilities

Admitting, discharging and transferring patients onto the Bed Management System. Reviewing EDNS (as required) and ensuring patients’ personal details are up to date and correctly entered onto the PAS System, with the use of EPR.  Inputting and amending Bed Occupancy System for Nursing Staff. Printing handover lists using the electronic patient systems as necessary.

Receiving and processing patients’ case-notes and ensuring notes available for ward rounds. Maintaining of patient paperwork in readiness for Ward rounds.

Collecting Patients’ case-notes from the Health Records Department, Transit area

Collection of Ethnic and Religious Data and inputting information onto PAS System

Acting as Stage One Officer to determine overseas patients’ liability for treatment charges and informing the Overseas Officer

Filing, updating and maintenance of patients' records, ensuring Patient Front sheet contains correct details

Delivery of post, diagnostic and prescriptions Forms to departments and collection of drugs from Pharmacy as appropriate

Assisting Nursing staff with processing of patients’ property and valuables in accordance with policy and procedures and arranging for property to be taken into General Office for safe custody

Liaising with General Office regarding patients’ pensions/benefits

Organise and book departmental clinics on the PAS system ensuring that all necessary documentation is available and all patient information is correct and amending where needed.

Greet patients and arrive them on PAS system, answering any queries they may have and dealing with any general problems they may have during their visit

Liasing with specialty pathway co-ordinator’s in relation to EDNs and admittance notification for GP’s for completion by medical staff

Arranging ambulance transportation where authorised

Ordering and maintaining ward stationery and supplies through Integra and NHS supply chain

Ordering of patient supplies through teletracking system

Completion of routine maintenance requests for forwarding to Estates Department

Receiving telephone calls, taking and relaying messages and referring calls as appropriate

Answering patients and relatives general enquiries and assisting them with any problems throughout their stay