Ward Clerk

Job overview

Overview

An exciting opportunity has arisen to join our Maternity administrative team as Ward Clerk.

The post will be an agile role, working across both inpatient and outpatient areas within Maternity, to suit the needs of the service. Our Ward Clerks provide 24-hour cover, 7 days a week. This post will involve working 36 hours per week, comprising of x3 12.5 hour shifts and will include working a mixture of days, nights and weekends for a 12 month fixed period to cover maternity leave within the team.

The successful applicant will be professional, flexible, motivated, fully computer literate and understand the importance of maintaining strict confidentiality at all times.

Ward Clerks are often the first point of contact with service users and their families; therefore, a smart appearance and calm and positive attitude is imperative to this position.

The role involves a varied range of administrative duties, providing crucial clerical support to the clinical midwifery team, ensuring the effective and efficient running of our Maternity Wards and Outpatient areas.

Main duties of the job

Summary of Post

To provide efficient and effective administrative support to the clinical team within Maternity inpatient and outpatient areas, including Central Delivery Suite, Ward 11 and Antenatal Clinic, according to service needs.

Detailed job description and main responsibilities

Key duties and responsibilities

• To provide the first point of contact for the ward, unit or department for all enquiries received from patients’ relatives/carers, all trust staff and external agencies ensuring the correct management thereof in each particular case
• Answering the telephone, taking and recording of messages where required; ensuring correct team members are alerted to any action required
• To record, on a real time basis, appointment arrivals, ward attenders, admission, discharge and transfer details on the Trust’s computer systems
• To be responsible for the collection, tracking and returning of patient notes within assigned area
• To file all relevant documentation correctly in patient notes
• To take notes to Medical Secretaries/HAA as required
• To be responsible for checking e-discharge summaries following patients’ discharge/transfer e.g. follow up procedures or appointments
• To keep reception/office area tidy, ensuring confidentiality is maintained and trust information governance procedures are adhered to at all times
• To provide general clerical support to the clinical team such as filing, emailing, faxing and obtaining patient records and results as appropriate
• To arrange for transport, in relation to the admission and discharge of patients, in accordance with established procedures as required
• To be responsible for the monitoring and ordering of stationery stock within assigned area, in conjunction with administration/department managers
• To be responsible for ensuring all appropriate documents, leaflets and general items required are well stocked and readily available
• To input required data onto any relevant systems/databases
• To provide cover for other members of the administration team during periods of annual leave and sickness in order to meet service needs, as required
• To undertake administrative tasks specific to Delivery Suite/Ward 11/Antenatal Clinic areas
• To undertake any other appropriate administrative duties, which may be required to meet the needs of the service