Ward clerk / Receptionist

Job overview

Our Ward clerk / Receptionist within our SRU department will provide high quality administrative reception and ward-clerk support across the surgical receiving unit, being the first point of contact for the patients and relatives on arrival.

Main duties of the job

• To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
• To provide a service that is tailored to meet the needs of the individual and to understand what our patients/customers need and be adaptable and responsive
• To provide a high-quality customer service which complies with relevant legislation and NHS Employment check standards
• To be honest and learn from mistakes and help to create a “no-blame” culture were people feel able to share and learn from experiences together
• To work as part of a team demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
• Acknowledge that you need to continually deliver greater value to customers
• Be honest about your biggest challenges and create a culture of curiosity and openness
• Make a deliberate effort to connect with strangers from different walks of life and invite them to share their ideas
• Be curious and creative about new possibilities, whilst identifying what works well and to do more of it
• Help to develop and foster a learning environment where feedback is welcomed and valued

Detailed job description and main responsibilities

• To provide reception service for all patients and visitors to the ward including sickness and annual leave cover. Some flexibility required
• This includes filing in hospital notes and filing of notes
• Ensure that the patient hospital computer systems are kept up to date
• Support the ward and clinical staff in a range of administration tasks
• To ensure that all Discharge Summaries are completed and sent out in line with Trust policy
• Excellent organisational skills required

Please look at the job description attached for full Job description and responsibilities.