Ward Clerk - Neonatal Intensive Care Unit

Job overview

Do you have excellent communication skills? Do you have great attention to detail? Can you work calmly under pressure whilst maintaining a high standard of accuracy?

We are looking for a friendly and welcoming patient facing Ward Clerk for our Neonatal Intensive Care Unit.  19 hours are available for this role (2x 9.5 hour shifts per week). As a key member of the team you will be responsible for providing administrative, clerical and reception duties to support staff and service users.

Main duties of the job

Communication:

• To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• Show a caring and professional approach towards parents, families and visitors when carrying out all duties
• Escalate patient queries and general issues to the role’s line manager or relevant clinical staff as appropriate

Patient Care:

• To welcome and assist relatives and visitors on arrival to the ward and inform appropriate staff. This may require acting with resilience to deal with sometimes distressed  parents and relatives in a professional and empathetic manner

Organising and Planning:

• Ensure that all clinical information are accurately filed in the patient notes and that patient notes are up to date and maintained according to the relevant Trust standards
• Ensure patient records are appropriately received and transferred and trace all notes into and out of the ward
• Prepare patient notes for coding within the relevant deadlines set by the coding team
• To carry out associated clerical duties, for example maintaining accurate filing systems, photocopying, receiving and distributing post, diary management and scanning patient notes if required
• To undertake the role’s duties in the case of a major incident in your department

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to the vacancy.