This job is closed to applications

Location
Salary
£24,169 per annum
Profession
Administrative and IT
Grade
Band 2
Deadline
29 Jun 2025
Contract Type
Permanent
Posted Date
18 Jun 2025

Job overview

We are looking to recruit to an administrative support role largely based on an in-patient acute mental health ward at St Michael’s Hospital, Warwick.

Main duties of the job

The post-holder will be required to work within an integrated and skill mixed team, providing an effective and efficient admin support to clinical staff and also support to cross-cover the admin hub on site.  You will be required to learn different admin functions in order to provide input to the clinical and admin teams.  Due to the nature of the role you must be able to multi-task under pressure and work autonomously and flexibly to meet the needs of the service.  In addition, you will be required to provide cover to the reception/switchboard area on a rota basis to help cover lunch periods.   This will be an interesting and varied role and we are, therefore, looking for individuals with a positive approach to change and who are supportive of service improvements.

Detailed job description and main responsibilities

  • Cancelling and re-booking clinics / appointments as delegated by Supervisor / Line Manager
  • Taking detailed messages via telephone or on reception, dealing with them in a timely and efficient way and refer as appropriate
  • Amending and sending out clinical documents (e.g. letters)
  • Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests)
  • Accurately inputting confidential data using a variety of Trust IT systems in a timely way.
  • Booking interpreters and transport for patients as required
  • Providing flexible administrative and reception cover as required to meet the needs of the services. This might occasionally involve working at another base in the local area during cross cover arrangements.
  • Receive and open incoming post and take action as required
  • Providing an efficient and professional administrative/reception service across all services in the building
  • Word-processing including copy typing
  • Handling all aspects of patient appointments via the telephone and face to face