Ward Clerk, Band 2

Job overview

We are looking to recruit to a ward clerk position at St Michael’s Hospital supporting our team on a women's acute mental health in-patient ward.

Main duties of the job

We’re looking for applicants ideally with previous administrative experience to join our current ward clerk team in providing efficient and comprehensive administrative support to the ward manager and ward staff.

We are looking for someone who is friendly and approachable with effective communication skills, who can build good working relationships within a fast-paced environment.  As well as being a team player, we seek applicants who can demonstrate sensitivity/confidentiality due to the nature of the service and able to work autonomously with a flexible approach and strong work ethic to prioritise and multi-task.

We require applicants to share our vision to become an innovative, forward-thinking, and inclusive teaching organisation, enabling us to provide consistently high quality, safe, and compassionate care and to demonstrate our Trust values of compassion, respect, integrity, working together and seeking excellence, to present a professional image and maintain the highest standards of customer service and confidentiality.

Detailed job description and main responsibilities

The post-holders will be required to provide an effective and efficient admin support service working within an integrated and skill mixed team.  You must be able to multi-task under pressure and work flexibly to meet the needs of the service.   The role will require you to provide ward clerk/admin support to the Ward Manager and ward staff and a large proportion of your day will be ward based working with the team.  Duties will include collating data information for bed stays, ordering equipment/food/etc, taking timely and accurate messages, fire warden duties, e-mails, scanning, keeping up-to-date patient records, records tracking, post and deliveries, arranging sick notes, etc. You will also work alongside your admin hub colleagues, communicating daily, jointly organising and planning weekly workloads and providing cover for each other’s wards. Post-holders will also be required to provide lunchtime cover to the reception area on a rota basis.