Ward Administrator

Job overview

WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF WE RECEIVE SUFFICIENT APPLICATIONS FOR THE ROLE.

An exciting opportunity has arisen with Florence Ward, in Lambeth Hospital as ward administrator.

Florence Ward is a fifteen bedded all female ward and Luther King Ward is an eighteen bedded male ward, both wards embrace a recovery approach in delivering high quality acute inpatient care.

We are currently looking for a positive, proactive, experienced ward administrator to join our team on Florence Ward.

Florence Ward is a 15 bedded female acute ward, which embraces a recovery approach in delivering high quality acute inpatient care. The ward is a key inpatient service within the Acute Care Pathway, situated in Lambeth Hospital.   Florence ward is a spacious and well laid out to promote patient safety and positive interactions between staff and patients.

The multi-disciplinary team is dynamic and diverse, including RMNs, CSWs, an OT, doctors and an experienced consultant who work closely to support patients on their recovery journey. Patients also have access to a psychology and art therapy while on the ward.

Main duties of the job

We are looking for a ward administrator with excellent organisation and communication skills and a keen eye for detail. The successful candidate will be proactive, assertive, adaptable, work well within a team and be passionate about providing a high-quality service. We are looking for a candidate who has a good attitude, is efficient, great with systems and inspired by the idea of making a difference.

The key areas of responsibilities are to provide:

• comprehensive administrative and secretarial support
• Support to senior administrator and office manager
• Attending and taking team meeting minutes
• Report typing, booking appointments and point of contact for families and other professionals.

Detailed job description and main responsibilities

• To provide a professional and confidential administration service, to include audio/copy typing; preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
• To assist people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
• To ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
• Ability to work in an unpredictable pattern, dealing with frequent interruptions.
• Organise the booking of interpreters and translation of correspondence, where appropriate.
• To arrange appointments and meetings as required.
• Attend meetings and produce minutes.
• Make travel arrangements for the team when required.
• Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
• To attend allocation/referrals meetings in the absence of the Senior Administrator.
• To add referrals to the Trust patient database within 24 hours of receipt.
• Trace patient NHS details via the National Tracing System
• Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
• Monitor and update operational data quality information proactively to ensure targets and standards are met.
• To contribute in the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
• To participate in service user feedback and PPI.
• To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.