Ward Administrator

Job overview

Ward Administrator

Department: Intensive Care Unit

Band: 3  £25,760 - £27,476 per annum (pro rata if part-time)

All MKUH roles will be considered for flexible working

We are a supportive, growing team in an expanding city wanting to make a positive difference for our patients and families. We are a 10-bedded Intensive Care Unit in a University Teaching Hospital managing patients requiring Level 2 and 3 care, including the treatment and transfer of adult and paediatric patients for specialist management.

As a Ward Administrator within the Intensive Care Unit, you will play a vital role in supporting the smooth and efficient day-to-day running of the department by providing high-quality administrative and clerical support to the multidisciplinary team.

Interview Date; 2 June 2026

Please note that we are not able to offer sponsorship for this role.

Main duties of the job

Join #TeamSurgery at Milton Keynes University Hospital

The surgery division at MKUH, which covers specialties including theatres and the Intensive Care Unit, offers a variety of roles and opportunities, both clinical and non-clinical. The division are looking for passionate, enthusiastic and forward-thinking professionals to join the team.

MKUH is one of the leading hospitals in Europe for implementing robotics to assist in surgery, becoming the first in the continent to use the CMR Versius robot for gynaecological surgery. Since its introduction in 2019, the theatres team have completed over 500 surgical cases, the first hospital in the UK to reach this milestone, achieving this in March 2023.

As well as being an innovator in robotics, the Trust is proud to be part of the New Hospital Programme, with plans to expand and increase our surgical capacity to meet the health needs of our communities now and in the future.

With a leading benefits package, and a growing hospital estate to meet one of the fastest growing populations in the country, it is a great time to join MKUH.

Find out more about working in #TeamSurgery at MKUH from the people who work across the division in the video below.

https://www.youtube.com/watch?v=-mYel-Y9nrU

Detailed job description and main responsibilities

Communication & Front-of-House

Welcome all visitors to the ICU in a friendly, professional, and empathetic manner.  Respond promptly and politely to telephone and face-to-face enquiries, ensuring accurate message-taking and appropriate escalation

Patient Pathway & Information Management

Independently manage the ICU elective admissions diary Autonomously schedule, cancel, and update ICU follow-up clinic appointments

Administrative Support

Provide day-to-day administrative support to ward managers and senior staff Maintain effective organisation of unit paperwork and documentation

Liaison & Coordination

Liaise with clinical teams, bed managers, other departments to support effective communication and workflow. Arrange translation services when required, following approved Trust processes.

Professional Standards

Uphold all Trust policies, including those relating to Infection Control, Confidentiality, Data Protection, and Uniform.   Demonstrate sensitivity when supporting distressed or bereaved patients and families, escalating to senior staff where appropriate

Please refer to the attached job description for further information