Ward Admin

The post holder will be required to work closely with qualified staff assisting general administrative/clerical duties and be fully competent in the features of the hospital computer system and undergo further training when systems are updated and, as job requires. Ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and providing prompt and accurate response to all enquiries.

Our team is committed to providing high quality, safety focused, and holistic care in a warm and friendly environment. We are passionate in education and supporting our staff.

Ward 14 is a 39-bedded unit specialising in caring for the Elderly.  The main element of the role is to assist the Ward Manager and Nurses with general ward administration/clerical duties to ensure the smooth running of the unit as required. You will be the first point of contact for patients, their friends and families and ensuring that messages are passed appropriately and in a timely manner. To register patient details on ICARE ensuring a high level of data accuracy. To deal with written and telephone enquiries for the unit as appropriate, answer phone, cancellation e-mails, post, date stamping, photocopying, scanning- ensuring referral letters are sent/taken to the appropriate departments. Ordering all stocks for services within the site. General filing duties as required. To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process of obtaining medical notes when required and maintaining confidentiality at all times.

First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.

To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should be maintained at all times.

To register patient details on Cerner ensuring a high level of data accuracy.

To admit and discharge on Cerner and on EPRS

To deal with written and telephone enquiries for the wards as appropriate.

To book follow up appointments as required

To participate in administration duties such as the answer phone, cancellation e-mails, post,  date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the  appropriate departments.

Booking of hospital transport for patients according to the hospital Transport Policy. Liaise with the Transport team with enquiries.