Waiting List Officer

Job overview

An exciting opportunity has arisen for a Band 3 Waiting List Officer within the Cardiothoracic Clinical Board.  If you are enthusiastic, organised and well-motivated we want you to join our waiting list team.

This is an ideal opportunity to showcase your skills in supporting Cardiothoracic to achieve full theatre utilisation and excellent waiting list maintenance to provide a quality patient experience.  This position requires excellent organisational and communication skills to ensure our 18 Week Waiting times are met.

The successful candidate will need to demonstrate experience of working in a fast-paced environment to ensure robust and timely management of Waiting Lists. You will work alongside a range of Consultants and Admin teams, therefore it is essential that you have the ability to build relationships and maintain a professional approach.

If you have a pro-active approach, are a problem solver and your passion is to support and put the patient’s needs at the forefront, then this is the ideal role for you.

• Interview Date: 30th December 2025
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

If successful, you will be responsible for co-ordinate waiting lists in an efficient manner by liaising with consultants and other Admin teams to ensure waiting lists are accurate, well utilised and maintained to standard in line with the Trust’s waiting times and the Trust’s Patient Access Policy.

• NHS IT Systems  •    NHS Waiting list experience/knowledge   •    Knowledge of 18 Week pathways   •    Patient confidentiality •    Good communication skills •    Demonstrates problem solving skills •    Highly motivated and able to motivate others  •    Patient Focused •    Ability to meet deadlines

You should be self-motivated, reliable and well organised with excellent communication and interpersonal skills. Be able to demonstrate knowledge of waiting lists and be able to work efficiently and methodically with good attention to detail without direct supervision. The post holder should be flexible to the needs of the service with a positive and proactive attitude.

The post holder will be required to have excellent communication skills, be able to prioritise workload effectively with excellent attention to detail.

The role is fast paced and you must be able to deal with sensitive and contentious information.

Detailed job description and main responsibilities

• The Elective Admissions administrative service will contribute towards a systematic approach to delivering the NHS Plan commitments for access to elective and day case surgery, specifically the drive to guarantee maximum waiting times and introduce Patient Choice through booking systems. The sensitivity around clinical and management priorities will require the post holder to work with and have the confidence of Consultants and Directorate Managers.
• Information management and data quality is essential to ensuring effective management of waiting lists.
• The introduction of Patient Choice through booking systems will require the service to have a strong patient focused approach ensuring that written and verbal communication with patients is conducted in a professional and receptive manner. The booking of admission dates will entail a telephone contact facility.
• Patient confidentiality must be observed at all times.