Waiting List Coordinator, Cardiology

Job overview

An opportunity has arisen within the Cardiology waiting list team.  The main duties of this position are to provide a comprehensive and confidential administration support to the Cardiology team.  As required, to act as a source of advice and guidance regarding the speciality. The post holder will be responsible for the management of the Cardiology elective waiting list.

You will need to have excellent organisational skills and be able to organise busy schedules and diaries.  Accuracy and attention to detail with the ability to remain calm under pressure is essential.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, liaising with the clinical teams and patients to deliver a personal and efficient service.  Support the department in meeting elective waiting time targets in line with Trust policy.  Main duties include providing a comprehensive admin service to the Cardiology elective teams.  The service requirements include ensuring that all of the relevant pre-op appointments are booked following Trust policy. Elective TCI dates are correctly relayed and recorded following the relevant process.  All paperwork is correct and up to date, diary management, elective discharge paperwork is complete and to deal with patient queries.

Detailed job description and main responsibilities

• To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require: Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Admin Manager.  Manipulation and distribution of appropriate correspondence.

• To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimize its patient care services.

This will require: Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

• To support team members.

This will require: Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day-to-day supervision where required. To undertake any other reasonable duties as requested.

For further details of the role please see the attached job description.