Waiting List Co-ordinator - Plastic Surgery

Job overview

The Plastic Surgery Department at the Norfolk and Norwich University Hospital are looking for a motivated, organised and dedicated individual to join the Plastic Surgery Administration team as a Waiting List Co-Ordinator.

As part of this busy and varied role, the successful candidate will provide waiting list management for the Plastic Surgery Department. This role relies on close working relationships between consultants, secretaries, ward staff, patients, Day Procedure Unit and general practitioners.

Main duties of the job

As part of the Plastic Surgery Waiting List team, you will ensure that all waiting lists within Plastic Surgery are maintained accurately.

You will act as a central point of contact, supporting clinicians, managing sensitive enquiries, and ensuring timely and accurate administration of patient care.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

The successful candidates will be expected to have excellent communication, organisational skills with the ability to prioritise an everchanging workload, and ability to work independently and as part of a larger team.

Detailed job description and main responsibilities

• To facilitate the management of day case and Outpatient diagnostic waiting lists ensuring that the lists available are fully utilised.  As these lists are subject to change according to the clinical priority, this may involve cancellation and re-arrangement of dates and direct contact with patients to impart this news.
• To independently select patients from waiting lists, ensuring that the available lists are used to their fullest capacity.
• To select patients for Consultant diagnostic lists, as requested by that individual Consultant according to agreed criteria.
• To work closely with Consultants, Secretaries, Technicians to ensure the smooth running of waiting lists and attendance processes.
• To be proficient in the use of PAS and Intellect.  This entails ensuring lists are available 6 weeks in advance and patients booked in advance and that clinical priorities, such as infection risks, diabetes, etc., are acknowledged and factored into the list order.  This can also include ensuring appropriate equipment is available.
• To deal with telephone queries relating to attendances and information relating to waiting lists.  Patients are often anxious, upset, aggressive or angry if a wait is incurred.
• To produce waiting list reports as required by the Operational Manager and Administration Manager.
• Investigate patients who do not attend to establish if they still require investigations and then take appropriate action in line with Trust policy.
• Ensure all procedures relating to waiting lists and deferred patients are adhered to relating to the patient Access Policy and Trust Policies & Procedures on data collection and confidentiality.
• Ensure waiting list information is updated where necessary, this entails ensuring every contact with the patient is documented on the waiting list entry.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4111 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.