Waiting List Administrator

Job overview

As part of a team, the post holder will be responsible for the management of the day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust’s Access Policy.  Also ensuring that there is an efficient and effective use of available resources at all times.

They will book elective TCI dates and associated transport for patients attending the Medical Daycase Unit at the Treatment Centre.  The post holder will also play a key central role within the service and is required to work in close liaison with NHS colleagues, patients and the general public.

The role/duties of the post are outlined in the job description.  In undertaking this role the employee will be expected to behave at all times that is consistent with, and actively supports the Trust values which are detailed below.

Main duties of the job

Responsible for adding/removing patients to the NUH waiting list and coordinating their admission to hospital, using hospital IT systems e.g. Medway PAS

Working to agreed protocols to negotiate patient admissions for day case procedures.

Ensure all relevant patient information is recorded on the Trust’s IT systems and updated accordingly in line with Trust Access Policy and Procedures

Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either by email, phone or face to face.

Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times

Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required

Liaise with clinical staff to ensure the availability of any specialist equipment as required.

Ensure any patients who have not responded to letters, or do not attend appointments are contacted in line with the Trust Waiting List Policy.

Work flexibly and provide cross cover for colleagues in the Directorate.

Undertake any other duties and responsibilities, which may reasonably be required.

Deputise for the Waiting List Co-ordinator where appropriate

Cover reception desk where appropriate

Detailed job description and main responsibilities

Please read the attached Job Description and Person Specification for this role.

Candidates who meet the essential criteria for this role will be considered for interview, so please ensure you read through the essential criteria thoroughly before applying.