Volunteer reception support

Job overview

This is a valuable volunteering role on our mental health unit. This role is available in Rochdale

The volunteer role will enhance the service(s) by provide a ’warm welcome’ to service users, carers, staff and visitors and supporting the reception provision.

We are looking for a friendly, approachable people to volunteer within our mental health unit at Birch Hill Hospital.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!

Main duties of the job

What the role involves:

• Welcome service users, carers, staff and visitors
• Direct/guide people to the service they require
• Ask all people using the building sign in and out of the building (for the fire register)
• Inform the relevant staff that the person has arrived
• Answer the phone, record and pass on messages to the appropriate person  in a timely manner
• Help gather patient and carer experience feedback
• Refer anyone with concerns about their care and treatment to the relevant staff
• Follow the set protocols for the above actions
• Maintain notice boards with up to date information
• Keep the reception/waiting/cafe area tidy.

DBS Level for this role is:  Standard

The knowledge, skills and attributes required for the role:

• Friendly and approachable
• Good communication and interpersonal skills.
• Punctuality
• Reliability

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role must be aged 18 or over.

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles.