Volunteer Patient Experience - face to face

Job overview

Aim of the role

Listen to Improve is one of our Trust’s big ambitions.

It is important that we gather feedback from our patients and carers experience of using our services which can inform if changes are needed.

We are looking for a friendly, and enthusiastic person who is able to engage/communicate with people.

If you want to gain experience, improve your job prospects, or just want to give some of your time to help others, this volunteering role could be for you!

Main duties of the job

What the role involves:

Engage and support people to complete Friends and Family test post cards and other experience questionnaires.

This role will support both inpatient and outpatient areas.

In our outpatients

• Listen to patients after their appointment to gather their experience feedback.
• Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback
• Send the feedback to the feedback team for collation.
• To assist with organisation of the waiting area e.g. tidying reading material, replenishing leaflets, discard out of date information.

On our wards

• Only visit the wards on request
• Speak to identified patients, to gather their experience feedback of the ward.
• Record people’s experiences on agreed templates, depending on the feedback we are asking them for, e.g. friends and family test (FFT), assessment feedback or general feedback
• Send the feedback to the feedback team for collation.

DBS Level for this role is:  Enhanced with childrens barred list

The knowledge, skills and attributes required for the role:

• To have living or lived experience of mental ill health and mental health services is an advantage
• To be friendly, approachable and enthusiastic. ·       To have excellent verbal and listening communication skills. ·       An understanding of confidentiality and how to maintain it. ·       To be able to listen to other people’s experience without judgement. ·       To be able to empathise with another person’s needs and situation. ·       To be able to relate to people from a wide range of backgrounds.

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role must be aged 18 or over.

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles