Volunteer Meeter & Greeter Eltham Community Hospital

Job overview

This is an exciting opportunity to volunteer with Oxleas NHS Foundation Trust.  We are looking for volunteers to cover the 1st floor reception at Eltham Community Hospital, Eltham. They will be required to greet patients coming into the hospital and offer assistance, to point them in the right direction of where they need to go for their appointments. This will be on a rota system and the successful candidates will be required to carry out a minimum of 4 hours a day. Candidates should live within 8 miles of base location.

Main duties of the job

• On the job training will be provided as well as support.
• The main responsibility of this placement is to provide support to service users to and from their appointments at ECH.
• To greet patients on arrival at reception.
• Support patients to complete service user surveys.
• You will be required to direct patients to appropriate reception areas.
• You will be situated in first floor Oxleas reception area.
• Good communication skills are necessary for this post.
• To report any complaints, incidents, accidents, damages and losses in relation to the ECH property.
• Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
• Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
• Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
• Ensuring that actions and behaviour falls within the equal opportunities policy.

Detailed job description and main responsibilities

This is an exciting opportunity to volunteer with Oxleas NHS Foundation Trust.  We are looking for volunteers to cover the 1st floor reception at Eltham Community Hospital, Eltham. They will be required to greet patients coming into the hospital and offer assistance, to point them in the right direction of where they need to go for their appointments. This will be on a rota system and the successful candidates will be required to carry out a minimum of 4 hours a day. Candidates should live within 8 miles of base location.

• On the job training will be provided as well as support.
• The main responsibility of this placement is to provide support to service users to and from their appointments at ECH.
• To greet patients on arrival at reception.
• Support patients to complete service user surveys.
• You will be required to direct patients to appropriate reception areas.
• You will be situated in first floor Oxleas reception area.
• Good communication skills are necessary for this post.
• To report any complaints, incidents, accidents, damages and losses in relation to the ECH property.
• Maintain a good working relationship and communication with all colleagues within Oxleas and outside agencies (where required).
• Work within Oxleas policies, procedures and guidelines (PPG’s) by ensuring confidentiality is adhered to at all times.
• Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
• Ensuring that actions and behaviour falls within the equal opportunities policy.