Volunteer Feedback Support

Job overview

This is a great volunteering admin role supporting our Patient Feedback and the Involvement & Engagement teams. You will be supporting the gathering, collation and promotion of patient, carer and staff feedback via the Friends and Family Test training and event evaluations and bespoke questionnaires.

We have a statutory duty to gather this feedback which is submitted to NHS England. This feedback gives us insight into what we do well as well as areas of improvement.

Main duties of the job

The role is intended to support our patient feedback team and enhance the service they offer.

Please see below what you may be involved in with this role:

• Inputting feedback data on to the computer system
• Printing and distributing FFT cards and posters
• Preparing resources for posting to services
• Various admin tasks to support the patient feedback manager

DBS Level for this role is:  Standard

The knowledge, skills and attributes required for the role:

• To be friendly, enthusiastic and reliable
• Good computer skills
• Good communication skills, verbal and written
• Excellent understanding of confidentiality
• Experience of working in an office environment

• ·

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Interviews for this role will be held on:

• Tuesday 29th July 2025
• at Pennine Care NHS Foundation Trust HQ, 225 Old Street, Ashton-Under-Lyne, OL6 7SR
• Please ensure you are available on this date