Volunteer Clinic Support

Job overview

To enhance the service and service user experience within the clinic sessions offered by our Mental Health Services. To support patients & staff at our Clozapine Clinic.

Informal interview

The informal interviews for this role will take place on Tuesday 10th March2026 at our Trust Headquarters in Ashton-Under-Lyne (OL6 7SR)

Please note we are unable to hold meetings over Teams or Zoom or phone.

Main duties of the job

What the role involves:

• Meet and greet service users, carers and visitors.
• To orientate service users, carers, visitors to appropriate parts of the clinic.
• Engage and support people to complete outcome, experience and satisfaction questionnaires/surveys
• To assist with organisation of the waiting area e.g. tidying reading material, replenishing leaflets, discard out of date information.
• Assist in the preparation and clearance of group rooms for information/education sessions.
• To support services users and carers whilst waiting for appointments.
• To support staff with reception duties, photocopying, filing hospital letters and general administrative tasks.
• Offer support with tasks relating to specific clinics

The knowledge, skills and attributes required for the role:

• Good communication skills.
• Customer Care Skills
• Punctuality and reliability

What we hope you gain from the role

• Our thanks and appreciation
• New skills and knowledge
• Satisfaction from helping others

Please note: To meet our Trust’s safeguarding obligations applicants for this volunteer role, applicants must be aged 18 or over.

We offer opportunities in other services for people aged 16 and 17, please contact the volunteer service to discuss these roles.