Voluntary Services Administrator

Job overview

We are looking for a strong administrator to join our team to support the recruitment, vetting and induction of new volunteers. In addition, you would support the delivery of our UCH patient services by coordinating our shopping service and managing the rota of UCH Rapid Response Volunteers (RRV’s).

You would be working as part of the UCLH Volunteer Services Team, which together is responsible for the development and support of volunteering across all of UCLH. Working with the Recruitment Coordinator you will play a key role in our recruitment, helping bring in 250-350 new volunteers a year.

Rapid Response Volunteers support UCH patients with ad-hoc tasks including our shopping service where in-patients can request a volunteer to go and buy things from the shops on their behalf. Each RRV is usually in for half a day a week. You would be managing a rota of 20-30 RRV’s who would support 20-40 in-patients a day.

This rewarding role will suit someone who understands volunteering, and who has first class communication and relationship building skills to interact with a wide range of people.

As the role is office based and admin focused you will be well organised, like multitasking and working within clear process and systems. You are an excellent problem solver and enjoy working with people of all levels and backgrounds.

Interviews Wednesday 21st May.

Main duties of the job

Volunteer recruitment: Interviewing and selecting new volunteers, managing the volunteering in-box

Volunteer vetting: Processing new volunteers, supporting applicants to complete the NHS ID check, DBS check, references, and Occupational Health Checks.

Managing a cohort of volunteers on our recruitment pipeline: identifying blockages and getting volunteers to start promptly when all their checks have cleared

E-learning: Ensuring mandatory training is completed before they start volunteering

Induct new Rapid Response Volunteers: organising shadowing, supporting new volunteers to get them up to speed

Manage the rota of Rapid Response Volunteers: Ensuring that the UCH Shopping service is covered and providing on the day coordination and support to volunteers

UCH Shopping Service: Responding to patients and ward staff requesting shopping and managing the list of daily patients. Tracking spend and impact.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

For this post prior experience of working with volunteers is essential and you will need to demonstrate this in your application to be longlisted.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?