Vascular Clinical Support Worker

Job overview

We are looking for a dynamic, ambitious and motivated Senior Healthcare Support Worker to join the Vascular Surgery team in the Vascular Surgery Rapid Access Outpatient Clinics.

You will be primarily involved with providing clinical support for our Vascular rapid access outpatient clinic. This involves seeing patients with new diabetic foot disease and urgent or ‘hot’ vascular clinical problems.

The post holder will be expected to work closely alongside the vascular rapid access clinic nurses, vascular clinical nurse specialists, vascular scientists, podiatrists, and other members of the multi-disciplinary team. This integral role will suit somebody with enthusiasm and initiative in this busy outpatient area.

Main duties of the job

Duties will involve:

• Ensuring efficient patient throughput in clinics
• Removing, and replacing dressings
• Offering basic care to patients
• Booking patient appointments when required and responding to patient phone queries,
• Once trained, completing baseline vascular tests on patients under supervision
• You will also be required to take a proactive approach to assisting the nurses run the clinics as requested.

Detailed job description and main responsibilities

Please refer to the job description attached for the full list of role responsibilities.

Under the supervision of a senior staff member:

• Act as first point of contact and welcome for queries for patients, referring professionals and staff from other trusts/hospitals.
• Input and update accurate patient attendance on Careflow, personal and appointment details.
• Assist with clinic preparation- ensuring notes are ready with vascular clinic paperwork attached.
• Assist and take part in audit as required.
• Receive patients at the entrance to the waiting area if asked to by the vascular nurses. Ensure that the patients are aware of the location of the toilets, call button etc.
• Work in Vascular HOT and Diabetic foot clinic. Complete baseline vascular tests (training will be given) and assist the vascular team as required.
• Ensure safe manual handling
• Report the vascular test results on CRIS/Careflow Systems(training).
• Remove and replace dressings and basic patient care in the outpatient setting.
• Removal of cannula if required (training will be given)
• Answer office phones and pass messages on to the vascular nurses.
• Be proactive in maintaining and tracking equipment used for vascular tests and ensure that dressing supplies within clinic are topped up in preparedness for clinic daily.
• When required escort patients to and from other departments. i.e. CT/Xray/Discharge lounge and undertake any other duties which are appropriate to the post, as agreed with line manager.
• Have a flexible approach to enable the continuous smooth running of the department.
• When required assist in booking outpatient appointments by telephone with the patient/family member for the diabetic foot clinic and the vascular hot clinic using a protocol to allocate appointments.
• When required allocate and offer appropriate appointment times using independent judgement in line with departmental guidelines, advice and support in doing so is always available from clinical team members.
• Adhere to trust and departmental guidelines.
• Participate in annual appraisal reviews.