Vaccination Centre Clinical Administrator

Job overview

This role will support the administration of the vaccination centre, providing ongoing support for vaccination of staff and patients for COVID-19, Flu, RSV, Pertussis and Travel vaccines. The team are exploring exciting new services all the time and supporting other services across Berkshire, Oxfordshire and Buckinghamshire

This role will involve receiving calls and emails from patients, and other departments within the hospital and satellite sites, screening patient eligibility, creating databases on vaccination activity and stock levels, creating and preparing clinic lists, bookings and arrival management.

The role combines some clinical duties, and the post-holder will be expected to be flexible to support this service. This may involve collecting vaccine stock, re-stocking fridges, cleaning and re-stocking clinical areas and updating noticeboards. The team often deliver vaccines through a roving model and the post holder will be expected accompany the team walking across the hospital site delivering vaccinations and giving advice. We also deliver clinics to satellite sites, and occasionally in patients own homes, so the post holder must have a driving license and access to their own car.

Post holders will also need good IT skills and ability to use multiple Trust systems. Knowledge of MS Excel functions such as basic pivot tables and conditional formatting would be desirable .  Attention to detail will be important.

Main duties of the job

• Assist with queries from patients/staff e.g. vaccine availability and eligibility, using the up to date Trust guidelines, escalating to senior staff when appropriate
• Sending relevant communications to staff/patients when needed
• Updating and editing the website with relevant information
• Assist Compiling reports on Trust Vaccination status
• IT support, trouble shooting for IT systems, working with the system providers to improve the service
• Handling  and capture of personal data and ensuring its submitted accurately and in a  timely manner with all obligations always ensuring confidentially is maintained
• Use of EPR to check admission status and outpatient appointments
• Using own initiative and working to meet targets
• Monitoring staff/patients observation area  post vaccination
• Assisting nurses during clinics, roving around the hospital and with administrative duties  as required
• Taking payments and creating invoices

Detailed job description and main responsibilities

• Providing admin support to The Vaccination Team
• Providing up to date information to staff/patients on vaccinations  while supporting them.
• Create and maintain clinic lists
• Patient screening
• Assisting nurses during clinics including monitoring staff/patients in the waiting room
• Visiting clinical areas across satellite sites,
• Collecting stock from pharmacy and restocking fridges ensuring cold chain has been maintained.
• Using texting systems for targeted communications
• Provide reports on current vaccination uptake and performance
• Monitor and manage group email accounts
• Update webpages and internal communications with latest information
• Taking payments and creating invoices (training provided)