Urology Support Secretary

Job overview

We have an exciting opportunity which has arisen in the Specialist Surgery Division for a Support Secretary in Urology 37.5 hours per week Monday to Friday.

This role provides an opening for enthusiastic individual who wishes to broaden their horizons in administration.  The position requires an individual who puts the patient first and seeks opportunities to develop the service and themselves in order to improve systems and processes to meet Trust targets and values.

We are looking for an individual who has the ability to communicate effectively with colleagues, patients and the clinical staff.

Previous secretarial/administration experience and typing skills are essential.  Knowledge of the hospital environment and medical terminology are desirable.

Training and support will be given to the successful candidate.

Main duties of the job

You will be working within the Urology admin team alongside Speciality Co-ordinators, Operational Management Team and Clinical staff.  As a team we take pride in the roles we play to ensure the smooth and efficient running of the service with an emphasis on patient care.  This post would be well suited to someone who enjoys being a team player.

Typing of clinic letters and other correspondence from audio dictation. Make amendments to patient details on PAS as required, in line with Trust policy.

Detailed job description and main responsibilities

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

To deal with general enquiries from patients, GP’s, other hospitals and other departments within the Trust in an appropriate and sensitive manner as efficiently as possible either in person, over the telephone or in writing. Setting up new patient and follow-up outpatient clinics, highlighting any required changes to the coordinators. Processing of clinic outcomes, ensuring follow-up appointments are scheduled for those unable to be booked at the time of the clinic.

To use and obtain information from the Patient Administration System (PAS). Email patients, GPs, staff and other departments within the hospital.