Urgent Treatment Centre Receptionist

Job overview

An exciting opportunity has arisen for a part-time receptionist to work within the Urgent Treatment Centre at Weymouth Community Hospital. This post is an 18 hour permanent position and follows a 4 week rolling shift pattern, working between the hours of 0800 and 2000, 365 days a year.

Week 1:

Monday 14:00-20:00, Wednesday 14:00-20:00, Saturday 14:00-20:00

Week 2:

Sunday 14:00-20:00, Monday 14:00-20:00, Friday 14:00-20:00

Week 3:

Sunday 14:00-20:00, Thursday 14:00-20:00, Friday 14:00-20:00

Week 4:

Monday 14:00-20:00, Wednesday 14:00-20:00, Thursday 14:00-20:00

As the first point of contact for patients coming into the department, the successful candidate will be enthusiastic and motivated, have a flexible approach to working and have excellent interpersonal and communication skills.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

You must have excellent organisational skills and be comfortable working in a busy environment, handling enquiries from patients, relatives, and clinical colleagues face-to-face, by email, and over the phone.

You will be responsible for booking patients on arrival and updating health records using electronic systems. Duties include filing patient data, arranging appointments, processing referrals for patient pathways, emailing, and supporting discharge letter production and distribution.

The team also maintains local standard operating procedures, manages purchasing, collects data, and carries out general office tasks.

Key Responsibilities:

Deliver efficient administrative support to ensure the smooth operation of the department, while upholding strict confidentiality at all times.

Professionally liaise with patients, external organisations, services, and internal departments within the Trust.

Collaborate effectively as a team member, demonstrating strong communication and problem-solving skills.

Maintain clear and professional communication with all contacts.

Present a professional front-of-house appearance, adhering to the specified dress code: black/navy/white top paired with black/navy trousers or skirt.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application.  However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience.  If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]