Trust Medical Secretary - Cardiology

Job overview

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk.  In addition to this we are the Norfolk Heart Attack Centre.

Who we’re looking for?

As a Trust Medical Secretary, you will provide vital administrative and secretarial support to consultants and their clinical teams, ensuring the smooth operation of patient care pathways. Acting as a key liaison between healthcare professionals, patients, and external agencies, you’ll manage communications, coordinate appointments, audio typing and digital editing, preparing agendas, taking minutes, maintain accurate records, and uphold data protection standards.

What We Offer?

• Opportunities to innovate in your role and manage projects from                     start to finish
• Opportunity to network across NNUH Trust, working with people                   from all walks of life in Norwich
• Opportunities to further your education, and branch out within                         the Trust or the wider NHS

As a team and a department we strive to promote innovation, we love to hear new ideas! In this role you will have opportunities to adapt, improve and create new and existing ways of working, while making a difference to our patients.

We would love for you to join us.  What are you waiting for? – apply now!

Main duties of the job

🔑 Key Responsibilities:

• Act as a central point of contact between consultants, patients,   GPs, hospital staff, and external agencies
• Provide comprehensive secretarial support including audio/digital  transcription and correspondence management
• Manage patient pathways, appointments, referrals, and waiting     lists in line with Trust policies
• Handle sensitive patient communications with empathy and                               professionalism
• Maintain accurate records and databases using PAS and other                           systems
• Coordinate diaries, meetings, leave schedules, and clinic                                         arrangements
• Support departmental audits and assist with training new staff or                      apprentices
• Uphold confidentiality and data protection standards at all times

This role demands excellent organisational skills, discretion, and the ability to work both independently and collaboratively in a fast-paced healthcare environment. You’ll be instrumental in delivering a compassionate, efficient service that reflects the Trust’s PRIDE values: People focused, Respect, Integrity, Dedication, and Excellence.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Detailed job description and main responsibilities

• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff.  Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.  Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required.
• Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology.  Generate routine and non-routine correspondence independently.
• Assist patients and their Carers by arranging   translation   &                                 interpretation facilities.
• Demonstrate and maintain knowledge and understanding of Trust                  RTT policy.
• Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.

Please view the attached job description for full details of the role, and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.