Transactional Services Manager

Job overview

This is a new role following a move to using NHS Shared Business Services (SBS). The role requires a dynamic individual to be able to lead, develop and manage a small team who will act as the interface between SBS and finance and procurement system users and wider stakeholders within  the Trust.

We are seeking someone who will bring energy and enthusiasm to the role, with the ability to help lead the team to develop a learning culture. This position will suit someone who is proactive, resilient and driven to succeed, with a real commitment to helping the Trust get the most from our relationship with our shared service provider.

In return we offer great opportunities to become part of a caring organisation where passion and commitment forms part of our vision to provide high quality care to patients and services to our customers.

We are passionate about delivering a great finance service and continuous improvement. We wish to add like-minded individuals to our team, in order to develop our business in a time of significant opportunity.

Main duties of the job

This post reports to the Assistant Director of Finance for Financial Services.

The post-holder will manage a multi-disciplinary team who facilitate the processing of finance and procurement transactions through the NHS SBS system and service, acting as the key point of contact between the Trust and NHS SBS.

The services involved include:

• Procure-to-pay services, including transactional procurement and payment for goods and services •    Order-to-cash services, including invoicing and receipts and collection of income •    VAT and Tax management and compliance •    Financial Systems Masterfile maintenance •    Contract management

As part of supporting the smooth running of the contract this role will ensure that the in-house Financial Services team develop and maintain an expert knowledge and understanding of the processes involved.

Detailed job description and main responsibilities

The primary focus of the role is to ensure effective operation and management of outsourced services, and management of financial interfaces between the Trust and NHS SBS. These include:

• Transactional procurement, accounts payable and supplier management and administration
• Invoicing customers, managing and monitoring receipts and debt management
• Managing the Trust’s VAT and Taxation responsibilities

This role will manage the Trusts in-house team and ensure that a high-quality service is provided to internal and external stakeholders. This includes:

• Ensuring governance arrangements and Standing Financial Instructions (SFIs) are effectively complied with and reported, including losses and special payments.
• Implementing and improving Key Performance Indicators (KPIs) and reporting on Care Group, Corporate and Trust-wide performance against these. This will include but is not limited to the Better Payments Practice Code and compliance with the Trust's No PO, No Pay Policy.
• Assisting the Financial Services team in responding to Internal and External Audit reports and with implementing agreed recommendations.
• Management of standing data and processes for updating this, including records of financial delegation, user access creation, amendment and termination, supplier and customer records, and chart of accounts code values and hierarchy.
• Provide support and ongoing training to internal budget holders to ensure seamless processes between the Trust and NHS SBS
• Solving problems efficiently and effectively through deployment of resources to ensure the benefits of the partnership with NHS SBS are realised

The post-holder will support benchmarking and other related exercises and will deputise for the Assistant Director of Finance (Financial Services) and provide cover for the Financial Controller role as needed. This post forms part of the management team for Financial Services and the post-holder will support Divisional priorities as part of that team.

This list is not exhaustive, and the post-holder will be expected to undertake any relevant tasks as directed by the Assistant Director of Finance – Financial Services.