Telephonist

Job overview

• To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard.
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift.

All employees are required to participate in annual Personal Achievement and Contribution Evaluation (PACE) activities and any associated training and/or learning opportunities.  For those staff covered by Agenda for Change Terms and Conditions the Personal Development Review will incorporate the use of the Knowledge and Skills Framework Outline for the post.

Employees must act in a responsible manner to ensure the care of their health and safety and that of others who may be affected by their omissions at work.

Employees must co-operate with the employer insofar as is necessary to enable Health and Safety duties or requirements to be performed and complied with.

Employees must not intentionally or recklessly interfere with, or misuse anything that is provided in the interest of the health, safety and welfare of staff, patients and the general public.

In order to promote a Smoke Free NHS and to support providing healthier workplaces Mersey Care NHS Trust operates a No Smoking Policy.

All employees are required to participate in levels of clinical and/or managerial supervision appropriate to the post.

Planned Interviews- 13-May-2025

Main duties of the job

• To use technology and co-operate in the introduction of technological developments.
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.

Detailed job description and main responsibilities

• To facilitate all incoming and outgoing telephone calls using a cisco unified Arc Pro attendant console computerised switchboard
• To provide a full service whilst ensuring that the switchboard equipment is not left unattended during the post holder(s) shift
• To use technology and co-operate in the introduction of technological developments
• To update directory user database as and when required
• To operate all relevant emergency procedures, to include terrorist or bomb threat or service user escape.
• To order taxis and maintaining appropriate record
• To contact appropriate on-call staff when required
• To announce all in-coming calls to wards as appropriate
• Facilitate the Doctor on Call rota and all other on-call rotas for MCT (e.g. Bronze, Silver and Gold Command, Pharmacist, Driver, SLS Manager), to include updating and maintaining contact numbers.