Telecommunications Delivery Assurance Officer

Job overview

Telecommunications Delivery Assurance Officer

*The successful applicant will have the opportunity to select their base from the following NWAS main sites: Estuary Point (Liverpool), Broughton (Preston), Middlebrook (Bolton), or Parkway (Manchester*

In order to provide effective and resilient support to NWAS Critical Systems (both in and out of office hours), without impacting day to day IT tasks (BAU) and the digital project workload, NWAS needs to ensure that the right IT support is available in the Right Place, at the Right Time, Every Time.

Due to retirement of the current post-holder the position of Delivery Assurance Officer – Telephony has become available.

You will ensure that Telecommunications design incorporates resilience, reliability and sustainability. You will ensure comprehensive system design and configuration documentation is produced, maintained and controlled throughout the life of the solution.

Main duties of the job

As a part of the Trusts infrastructure team, the Telecommunications Delivery Assurance Officer will be the most senior authority on the NWAS telecommunications, responsible for the maintenance and management of both the existing telecommunications solutions and all future developments.

You will be considered the Subject Matter Expert for NWAS telecommunications solutions around the Avaya telephony system with at least 10 years maintaining and leading around Avaya estates. You will use your highly developed technical knowledge and experience to drive the continual improvement of telephony services to the trust. You will be the ultimate escalation for all Trust telephony issues, providing advice and guidance to both the ICT Senior Management Team and infrastructure engineers.

The Telecommunications Delivery Assurance Officer will work with industry leaders and experts to maintain telecommunications systems which meet the needs of our changing digital landscape, assessing business requirements across the Trust and recommending solutions which meet current requirements, whilst future proofing design and maintaining awareness of technology developments and the strategic direction of the trust. You will be expected to participate in National meetings regarding the future of the Ambulance service Telephony system.

Detailed job description and main responsibilities

Regular travel in your own vehicle may be required across the Northwest and occasionally nationally (subject to Agenda for Change terms and conditions).

We regret we cannot offer sponsorship and this position will require attending site regularly so a full driving license is a requirement.

Recruitment Campaign Dates:

Advertising Dates: 03.12.2025 - 19.12.2025

Assessment Centre: 06.01.2026 at Estuary Point (Liverpool)

Professional Discussions: 09.01.2026 at Estuary Point (Liverpool)