Team Secretary

Job overview

A unique opportunity has arisen to work in an administrative role across the Rapid Response Team and the Bladder and Bowel Team. Both roles require the successful candidate to have excellent communication skills and the ability to work in line with our ICORE values.

Administrative support for the Rapid Response Team will include answering of telephone calls, updating the electronic patient record and working with a large multidisciplinary team, including nurses and therapists.

Administrative support for the Bladder and Bowel Team will include answering of telephone calls, booking and changing appointments and updating the patient record.

At present administrative support for the Bladder and Bowel Team will be required on a Monday and Tuesday between the hours of 08:00 and 16:00. Administrative support for the Rapid Response Team will be on a Wednesday 08:00 until 18:00. However some flexibility will be required.

Main duties of the job

Bladder and Bowel Team

• Provide administrative support to the Adult and Children's Bladder and Bowel Team
• Contribute to the smooth running of the home delivery service
• To schedule clinics and room booking

Rapid Response Team

• To provide administrative support to a Senior Clinical Decision Maker as part of the single point of access
• To answer phone calls from patients, carers, families and professionals
• Supporting both therapy and nursing staff in an administrative capacity
• Monitor team email inbox for urgent NEAS and therapy referrals

Both roles will require the ability to use EMIS as an electronic patient record. Previous knowledge of this system is desirable.

Detailed job description and main responsibilities

• The post holder will be responsible for directly supporting the Rapid Response Team and the Bladder and Bowel Team.  The post holder will be expected to complete a range of administrative duties as required to meet the service needs.
• Support the delivery of the Rapid Response Team Single Point of Access
• Support the home delivery service for the Bladder and Bowel Team
• Support the booking of clinics and appointments for the Bladder and Bowel Team

• Support the provision of an efficient and effective service

• Provides administrative support and maintains records