Team Manager - Eating Disorder Community & Day Treatment Services

Job overview

The post holder will be required to manage the role and functions within a multi-disciplinary, day treatment eating disorder service, ensuring adequate skill mix and safe staffing levels are maintained.  This will provide a service to people who are in need of specialist day treatment who require an intensive level of treatment to prevent inpatient admission or early step down from inpatient care.

Main duties of the job

The post holder will have responsibility for the operational delivery of the service and will be expected to provide cover for peers across the Coventry and Warwickshire Partnership Trust planned or unplanned as required. The post holder will be required to ensure that the team deliver a range of evidence based interventions.

The post holder will manage and provide leadership to the team to include staff and service development and ensure that all organisational systems and process are in place, adhered to and monitored within area of responsibility. The post holder will manage and organise competing and conflicting priorities and manage change in complex situations. They may be required to undertake assessment and clinical interventions as required by service needs or complexity. The post holder will be a resource of enhanced clinical knowledge and competence in the service area.

The post holder and team will be required to work to the organisations agile working policy.

The post holder will be required to deputise for the senior manager and to undertake delegated responsibilities as required.

Detailed job description and main responsibilities

Communication

The post holder will:

• Communicate with both internal and external stakeholders, such as service users, carers, other teams, third sector and voluntary organisations on matters which may be complex and/or contentious.
• Communicate effectively across a wide variety of settings, using tact and diplomacy in response to situations that may be complex and sensitive and may have resulted from conflict.
• Providing advice and use their initiative and follow organisational procedures in routine and crisis situations
• Apply communication skills which take account of other communication needs and differences, in order to plan, deliver and evaluate care.
• Apply enhanced communication skills both oral and written to communicate information within records and reports within their service area.  This may also include the need to respond to and offer and reassurance to questions and concerns from a variety of groups, such as service users, carers and other staff/teams.

• Comply with and implement local and Trust policies and procedures regarding appropriate communication.
• Be required to lead client reviews within the multi-disciplinary team and act as an advocate for service users.

Analytical and Judgemental Skills / Freedom to Act

The post holder will:

• Analyse and act on multiple and complex information assuring adherence to local and national guidance, legislation and policy

• Act within the limits of their competency and authority in line with their professional code of conduct.
• Take responsibility and actively participate in both managerial and professional supervision to ensure their competence and support their continuous professional development.
• Provide management and/or clinical supervision to staff within their team.
• Deputise in the absence of a senior manager as required.
• Manage change in a complex environment responding to varying needs.
• Manage complex clinical and Human resource issues e.g. complaints, SIRI’s, disciplinaries, dignity at work issue etc.

Planning and Organisational Skills

The post holder will

• Ensure that all organisational systems and processes are in place, adhered to and monitored within area of responsibility.

• Will manage and organise competing and conflicting priorities.
• Monitor the effectiveness of others time management in order to ensure safe effective delivery of services.
• Plan and manage a range of activities which may be complex in nature and delegate appropriate responsibilities to other members of the team.
• Review, evaluate and adjust activities in response to changing demands
• Positively manage the varying demands of the team within which they work, including complex situations, complaints and adverse incidents.

Physical Skills

The post holder will:

• Have the ability to use I.T. systems sensibly and purposefully to meet the needs of the role and will be required to utilise systems safely and securely in line with organisational guidelines.
• Attend annual training and undertake life support training appropriate to role
• Undertake MAPA training to a level appropriate as designated by the line manager.

Responsibility for Patients / Clients

• Monitor clinical pathways, interventions and efficacy of service provision, given all available data.
• To positively engage colleagues in the identification and solution of problems relating to patient care documenting key points of agreement, including specific factors which influenced advice and recommendations.
• Take a lead role for safeguarding within area of responsibility in line with local section 75 arrangements.

• The post holder will:
• Ensure and assure that safety and quality is maintained in all aspects of service provision
• To be a resource of enhanced clinical knowledge, judgement and competence in the service area.
• Lead others to improve health and wellbeing of patients which may include self care, education, recreational and work activities.
• Ensure that staff work in partnership with service users in developing their care plan.
• Advise, inform and embed the physical health and wellbeing agenda for individuals (services users, their family, their significant other) by promoting the inter relatedness of physical and mental health.
• Liaise, advise and inform service providers to enable them to support services users to access and use services in a way which respects their values and supports their rights. Policy and Service Responsibilities

The post holder will:

• Ensure compliance with implementation and development of policies and procedures relevant to service delivery within area of responsibility.

• Act within own level of authority and legal requirements for maintaining confidentiality in healthcare.  This covers all aspects of information, data and other resources relevant to healthcare activities.
• Ensure that own actions and those of others reduce risks to health and safety through removal, mitigation and escalation.
• Promote people’s equality, diversity and rights.
• Consider service needs and escalate relevant suggestions to all local and organisational policies and procedures.
• Have good knowledge of and comply with relevant legal frameworks such as the Mental Health Act 2008 Capacity Act 2005.

Responsibility for Financial and Physical Resources

The post holder will:

• Ensure effective use of resources and manage the departmental budget
• Ensure adequate skill mix and safe staffing levels are maintained having regard for standards of care and efficiency of resources.
• Act as authorised signatory within the level of your authority e.g. time sheets, new starter forms, travel.
• Authorise additional resources as required for clinical service delivery e.g. staff, equipment.

• Provide assurance that all staff within area of responsibility have complied with local and national guidance, legislation and policy e.g. statutory and mandatory training.

• Share enhanced skills and knowledge and support the development of others.
• Reflect on and evaluate their own and others values, priorities, interests and effectiveness in order to continually improve practice.

• Ensure that staff performance is underpinned by staff supervision, appraisal and training in line with organisational policy.
• Reflect on their development and maintain own skills and practice by continued learning and development.
• Facilitate others to reflect and develop.
• Demonstrate understanding and learning of application in practice supported with CPD portfolio evidence.
• Provide mentoring and support for other learners (subject to professional standards and training requirements
• Undertake Human Resource activities as appropriate to role e.g. appraisal, sickness absence and management of change in complex situations.
• Effectively delegate to others as and when appropriate.
• Deputise for senior managerial and leadership staff as directed.