Team Administrator

Job overview

This post will provide efficient secretarial, administrative and reception support within the Young People's Eating Disorder Day Service, River Lodge based at Wareham Hospital.

You will support all day service clinical staff by undertaking administrative and clerical duties including registering referrals, scheduling of appointments, typing all therapists’ letters, team meeting minutes, professionals meeting minutes, as well as reception duties and answering and appropriately directing all calls into the service.

The Dorset Young Person's Day Service are looking for a highly motivated and experienced Team Secretary who preferably has a comprehensive knowledge of NHS secretarial and administrative procedures. This is a busy position and requires the post holder to be highly organised in coordinating their workload to efficiently meet the needs of the service. In this role you will receive peer support and supervision sessions.

This is a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only.  Please obtain permission to be released on a secondment before submitting an application.

Main duties of the job

You will be joining a friendly, dynamic, professional multi-disciplinary team in a high paced environment where a flexible and adaptable approach with excellent multi-tasking abilities as well as a good understanding of Microsoft Office and a minimum of RSA/OCR II Typing / word processing qualification or equivalent is required. A working knowledge of RiO would be preferable.

You will provide information to patients, staff, carers, relatives, GPs, Community Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

To maintain records including computerised systems, databases and spreadsheets required by the Dorset Community All Age Eating Disorders team.

To be able to work with complex accurate data when required e.g. typing clinic letters, discharge letters with medical information, team meeting minutes, professional meeting minutes and general outpatient’s appointment letters.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application.  However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience.  If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]