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Team Administrator

Oxleas NHS Foundation Trust
This job is closed to applications

Location
Salary
£29,176 - £30,225 pa inc
Profession
Administrative and IT
Grade
Band 3
Deadline
22 May 2025
Contract Type
Permanent
Posted Date
15 May 2025

Job overview

To provide comprehensive secretarial and administrative support to the Adult ADHD service.

This includes supporting consultants, assistant psychologists, ADHD specialist nurses, and other clinical staff.

The post holder will liaise with service users and carers regarding prescriptions, appointments, and medical reviews.

They will ensure accurate maintenance of patient records, assist in the setup of clinics, and oversee the distribution of ADHD diagnostic reports.

The role requires initiative and discretion, ensuring confidentiality at all times.

Main duties of the job

Provide comprehensive support to the Adult ADHD clinical team, including Consultants, Nurse Prescribers, Practitioners and Assistant Practitioners and Assistant Psychologists.

Patient Records

Maintain accurate patient records on RIO and other administrative systems, ensuring compliance with confidentiality and data protection standards

Clinic Organisation

Support the setup of clinical sessions, ensuring smooth operations for the Adult ADHD team.

Distribute workload among clinical staff where necessary to optimise efficiency

Address issues or complaints from service users in collaboration with PALS and the clinical team.

Use initiative to resolve day-to-day operational problems and escalate issues when necessary

Provide cover for colleagues during absences.

Attend and participate in MDT team meetings, appraisals, and training session when required.

Adhere to Trust policies, including those related to sustainability, health and safety, and infection prevention.

Support and attend the ADHD Team in Masterclasses, community outreach sessions. Providing full admin support throughout the session.

Detailed job description and main responsibilities

Respond to calls and emails from adult service users, carers, and external professionals, ensuring accurate and timely communication.

Handle sensitive or complex queries with tact and professionalism, signposting to appropriate services as needed.

Manage appointments for the Adult ADHD clinics, including booking, rescheduling, and communicating with service users.

Manage incoming and outgoing mail, filing, and ordering office supplies.

Ordering items and raising POs for Cardea.

Ensure secure disposal of confidential materials.

Provide support to other administrators within the team, ensuring a cohesive and effective working environment.

Ensuring links for online appointments are sent, clinic rooms booked, and the client kept up to date.

Proficient in Microsoft Office, Outlook, and other relevant software.

Extensive use of RiO to ensure client records are up to date and important information is logged and uploaded.

Support the team with the prescription database.