Team Administrator

Job overview

To provide efficient and effective administration support to the  Home Treatment Team. To undertake the administration of all referrals received into the team.  To ensure high standards are maintained at all times and that work is produced effectively and efficiently in accordance with the Trust’s policies and procedures.

Main duties of the job

• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.  Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.

• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.

• Control and maintenance of health care records as per Records Management Policy.

• To undertake the comprehensive administration of all referrals received into the teams.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals received by the team.
• To order and maintain sufficient levels of stationery and supplies for the Team.
• To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
• To work with and support the manager of the Team.
• To work with and support the Team in their day to day work.

To undertake such other tasks that may be required from time to time by the professional staff within the Teams.

Detailed job description and main responsibilities

• To carry out general clerical duties including information gathering, dealing with internal and external post, filing, scanning, faxing and photocopying documents.  Deal with incoming postal and electronic mail as well as telephone enquiries and give advice wherever possible, using own initiative.

• To deal with difficult telephone enquiries and give advice wherever possible, in a diplomatic and sensitive way, following these through with the appropriate member of staff, in a responsible and professional manner.

• Control and maintenance of health care records as per Records Management Policy.

• To undertake the comprehensive administration of all referrals received into the teams.
• To ensure that all relevant referral information is recorded on PARIS and other relevant information systems and be responsible for the security of the information contained within these systems
• To collate all relevant available information to enable the effective management of referrals received by the team.
• To order and maintain sufficient levels of stationery and supplies for the Team.
• To attend meetings as requested by the teams and to take accurate minutes, process and distribute them as necessary.
• To work with and support the manager of the Team.
• To work with and support the Team in their day to day work.

To undertake such other tasks that may be required from time to time by the professional staff within the Teams.