Team Administrator

Job overview

To provide administration support to the Hospital at Home service and equipment support to the whole Children’s Community Nursing team.

This service provides community nursing services for children with acute and short-term conditions; long-term conditions and life-limiting and life-threatening illness in children’s homes and community settings.

Main duties of the job

• To communicate well with members of the public, including children and young people.
• To provide administrative support for the Hospital at Home service, which will delivered as an integrated children’s community nursing team.
• To manage incoming and outgoing emails, messages and phone calls in an efficient and professional manner and action accordingly
• To work alongside the lead team administrator to prepare the weekly supplies for children and young people, preparing the deliveries and co-ordinating the volunteer team in delivering.
• To maintain organisation of the stock rooms, treatment toom, reviewing expiry dates for consumables and maintaining stock levels.
• Provide support to team hard equipment administrator when requested and to cover periods of leave.
• Keep detailed records of all patients on the enteral caseload, supporting the nursing team in patient order auditing.
• To support the team with QI Projects and data collection.
• To support the team with booking and co-ordinating nurse-led clinics

Detailed job description and main responsibilities

• Liaison and telephone contact with children and families. To act as first point  of contact for incoming calls, taking accurate, details messages as necessary ensuring these are passed on to the appropriate personnel, using initiative in finding appropriate clinician for advice if required staff member is absent.
• To provide and receiving complex and sensitive information.
• To proactively communicate with colleagues on workload issues, annual leave arrangements and administration issues.
• To maintain sound working relationships and communication with all colleagues within Oxleas.