Team Administrator

Job overview

Our At Risk Mental State (ARMS) team is expanding, and we have a fantastic opportunity for a Team Administrator

The At Risk Mental State (ARMS) is a specialist mental health service based on NICE-recommended interventions, including comprehensive psychological assessment and interventions for ARMS/ psychosis and co-existing mental health problems (depression, anxiety, emerging personality disorder, substance misuse). These are supported with family interventions, care coordination, social prescribing, and education/employment support.

We are looking for a motivated and enthusiastic individual with strong attention to detail to provide comprehensive administrative support to the team.

You will require the ability to multi-task and work flexibly to manage the workload in accordance with agreed quality standards, and demonstrate a good knowledge of Microsoft Office programmes including Outlook and Word.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of.  Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

You will support all staff and doctors in the office by undertaking  administrative and clerical duties with administration work, referrals to EIS, scheduling of appointments, team meeting  minutes, professionals meeting minutes, typing clinic letters.

You will liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.

You will liaise with other EIS team members to organise and deliver a safe and efficient office system to support sound patient care, consistent with clinical governance, whilst helping the team to achieve targets and complete timely returns of information.

You will provide information to patients, staff, carers, relatives, GPs, Community Health Teams, relating to appointments, patient care, service pathways and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality.

You will maintain records including computerised systems to include  electronic health record RIO, databases and spreadsheets required by the Team, e.g. therapy waiting information, group therapy lists, trackers of  doctors’ clinic appointment letters.

Applications from candidates that require current Skilled worker sponsorship to work in the UK are unfortunately ineligible to apply for this position.

Detailed job description and main responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification.  When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

We understand that using AI can be a useful and supportive tool when completing your application.  However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidate’s individuality, and it becomes much harder to get a sense of who you are and your authentic experience.  If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety.  If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.